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Quality of Service

At Delta Bank, we have certain quality service standards aimed at improvement of servicing in the bank branches and retail outlets.

  • We pay attention to everyone!
  • We know the value of your time!
  • We give you comprehensive and complete information!
  • We do our best to avoid queues!
  • We open a deposit/issue a loan for you in 20 minutes!¹
  • We render services on your existing loan/deposit in 10 minutes!²
  • We guarantee confidentiality of service!
  • We prevent all misunderstandings!
  • Visiting us you always have positive emotions!
  • We work based on the principles of transparent relations!

1. the time is specified approximately, we have a service quality control system to demonstrate that 90% of requests are processed in 10 to 20 minutes depending on the type of operation.

2. over 80% of calls are answered by our hot line operators in 20 seconds.

We have a service quality improvement program — “Help us become better!”

Your opinion is very important for us! You can send your suggestions and comments, if any, to consultant@deltabank.com.ua

We pay attention to everyone!

Coming to our bank branch, you won’t waste your time trying to find the person you need to talk to. You can be sure we will serve you in 2 minutes!

We know the value of your time!

Our specialists know the value of every minute of your time, and you’ll get all necessary services and professional advice as soon as possible.

We give you comprehensive and complete information!

When asking us anything about our services, you will get all necessary information.

You don’t have to know specific bank vocabulary — our specialists will give you comprehensible and detailed explanation. You will see how simple and clear our services are!

We do our best to avoid queues!

Even if you visit us during rush hours, you can be sure that our specialists will pay attention to you and do their best to keep you from having to wait in a queue.

We open a deposit/issue a loan for you in 20 minutes!¹

Planning your day, you can reserve 20 minutes to open a deposit with our bank! (the opening time, exclusive of waiting in a queue and consulting).

Applying for a loan, you can be sure that we’ll make a decision about granting a loan to you within 20 minutes! (the time to get a decision upon sending a request for consideration).

We render services on your existing credit/deposit in 10 minutes!²

You can spend 10 minutes to get your existing deposit/credit served! ( the serving time, exclusive of waiting in a queue and consulting).

We guarantee confidentiality of service!

Our specialists respect the confidentiality of your private information and comply with the banking law of Ukraine in terms of bank secrecy.

We prevent all misunderstandings!

If you have a controversial question, we will listen to you and provide you with several ways of solving your problem.

Visiting us you always have positive emotions!

Leaving our bank department, you’ll be surprised with our service and also you will get some positive information to remind you about our bank team.

We work based on the principles of transparent relations!

We are open to dialogue and we appreciate all your comments.

Our team works to improve quality of service.

You can contact us using:

The list of our telecommunication services is extended permanently.

* the time is specified approximately; we have a service quality control system to demonstrate that 90% of requests are processed in 10 to 20 minutes depending on the type of operation.

** over 80% of calls are answered by our hot line operators in 20 seconds.

We have a service quality improvement program — “Help us become better!”

Your opinion is very important for us! You can send your suggestions and comments, if any, to consultant@deltabank.com.ua